DAMtel Telecommunication Services

 Cost Savings

During a period of economic instability DAMtel can provide  cost savings of up to  40% on all your telecoms services; lines, call charges, broadband and systems.    

As a result of our huge buying power we facilitate cost savings for our clients and reduce their bills by significant proportions simply by switching their telecom accounts to DAMtel.

A small business account with phone bills of, say, £150 per month can expect to make cost savings of over £600 a year. We ensure seamless transfers of lines over the core BT network and clients have access to a 4-hour Openreach  Response service. We endeavour to answer all calls within 2 rings at our UK-based Customer Service Centre;  all clients are allocated a dedicated, named Account Manager to deal with their day-to-day business requirements.

DAMtel will also provide a free audit service on your current bill identifying any over-billing, rounding-ups and hidden charges. If a refund is due to you, we will assist you in obtaining this from your current provider.

 Line Rentals Top of page

Due to our relationship with the leading carriers, we carry your calls over Tier 1 lines ONLY. We also upgrade our clients to the highest level of care (Level 3) free of charge. This ensures that any faults are investigated by an Openreach engineer within 4 hours, as a priority.

In addition to upgrading your service level, we will also reduce your line rental payments by at least 10%.

We offer the full range of BT line services - star services, smart diverts, call barring etc. We can programme your line to trigger 'Free Fraud Alerts '. Therefore, if you suspect that a member of staff may be abusing your lines or making a high volume of personal calls during working hours we can send you a confidential email notification which will highlight if certain numbers are dialled or if calls to specific numbers reach a specified cost.  

Switching your line rental to DAMtel is a totally seamless process ('Zero Touch'). There is no hardware to install and no dialling prefix to enter.

 Outbound Calls Top of page

Even if you think that you are not currently spending a lot on your business calls, or are happy with ‘the devil you know’; let our Customer Care Team show you just how much you can save on one of our unbeatable tariffs.

In the current economic climate we are all trying to tighten our belts, so with savings of up to 40% compared to BT Retail , can you afford not to call us?

 Number Translation Services Top of page

We have a comprehensive choice of numbers available, including 01/02, 03, 0800, 0844, 0845, 0870 and 0871 so we can provide the solution that best caters for your needs.

Some numbers will generate you a revenue-stream which can be used to support marketing activities and customer management initiatives such as call recording or auto attendant/IVR services.

Using these network-driven number ranges will allow you to route calls to the most appropriate people within your organisation; thereby helping you to control and direct the calls you receive.

We also provide a range of memorable alphanumeric numbers (e.g. 0844-4-DAMtel) . These numbers have amazing marketing potential and are easily absorbed by the consumer. The most publicised example of alphanumeric numbering in the UK is 0800-REVERSE. Such numbers are impossible to forget.

 Call Recording Top of page

Call Recording is adaptable to your specific requirements and offers significant long-term benefits to the effective running of your business. Our Call Recording facility offers a solution that can be used across multi-sites and home workers, from fixed line to mobile. The solution also provides a range of search and retrieval options that can be used to analyze data and information specific to your company’s long-term goals. 

Every conversation can be recorded, saved, retrieved and recalled as proof of an agreement, a complaint or to assist your business in meeting compliance with the Financial Services Authority (FSA) regulations, which protect sensitive information. 

All recorded data is backed up at Network level in multiple safe and secure data-centres nationwide. Recordings can be stored indefinitely or for a pre-defined period of time. 

Recorded calls can be searched and retrieved within seconds and with no capital purchase requirements it offers a benefit from a company cash-flow perspective. In addition you don’t pay to retrieve call information or see any ongoing maintenance costs. We also have the ability to handle thousands of calls being simultaneously recorded, so there is no need to worry about capacity.  

 Call Answering Services  Top of page

Our call centre services enable you to concentrate on your day-to-day business without worrying about call-handling and fielding nuisance sales calls.

Your Virtual PA will answer the phone in your company name within 2 rings and field all unwanted sales calls. She will then redirect all relevant calls through to the right person in your organisation.

We can handle calls for any number of people within your organisation and if your staff are unavailable or engaged, the PA will take a message and forward it to them via email, fax or SMS.

Our Virtual PA service combines great people with proven call-handling techniques and cutting-edge technology in order to provide superior solutions.

 Broadband Top of page  

If your business relies on the internet, then you need to ensure you have a broadband service that is not just dependable and trustworthy, but that helps you get the most out of your internet use.  

As part of our one-bill telecoms solution, we can provide you with broadband at greatly reduced rates. Whether you require a standard 8 MEG MAX service, a prioritized 24 MEG connection or a dedicated etherstream, we will deliver. And more........... 

In addition, we supply a full range of wireless routers and modems.